Implementation of best practice European Credit Management

Understanding the business operations, and achieving their buy-in, was essential to enable standardisation in best practice format. Design and implementation of the framework through workshops and ensuring appropriate tools were in place for the resolution of issues. International expert forums created to share best practice.

Overdue debt over 7 days reduced by £4m (40%), Day Sales Outstanding reduced by 5 days (6%), and Percentage of Debt Overdue reduced by 4% to 10%.

Finished goods stock reduction of 14% (£1.0m) and improvment in customer service rating to 98.6%

This was achieved by using a wider scope of production planning information and interpretation techniques. These benefits were achieved without any detriment to production facility efficiency.

Design and Implementation of Sales and Operational Planning (S&OP)

This involved cross functional project work between supply chain, commercial, and planning functions to ensure full support to drive the behaviour changes required in the operational business. Operational benefits of £2.1m per annum were achieved.

Co-ordination of the business implementation of SAP (FI-CO, PA & MM modules) across five production sites and distribution centre on schedule and ahead of planned levels of operator effectiveness

Activities included project planning, central processes, site interim processes and contingency planning. Remodelling of distribution centre profitability, ensuring effective high quality and timely communication, training and familiarisation for staff.

Customer communications to minimise commercial issues on integration

Part of an integration project for two equal scale businesses. Ensured an understanding of the importance of the changes in the customer across the business at all levels. Co-ordinated project activities across disciplines and provided solutions for joint issues such as commercial terms integration and the transfer of work in progress.

Development of standardised European project reporting and integration with business plans and forecasts.

Robust consistent reporting of diverse projects to enable tracking of benefits. Regular review of results enabled project delivery to be chased in the local regions and gave visibility of improvement opportunities that could be applied across multiple regions. Benefits in excess of £1m cashflow improvements by 6 months.